Return Policy
Return Policy for Luxeira
This Return Policy explains how returns are handled by Luxeira for eligible orders.
1. Return Window
Customers can request a return within 30 days of delivery.
Requests after this period may not be accepted.
2. Return Eligibility
Items must meet the following conditions to be eligible for return:
- Must be unused and in original condition
- Must be returned in original packaging
- Must include all original items received
3. Return Request Process
To start a return, customers must contact our support team with order details.
Once the request is reviewed, return instructions will be provided.
4. Return Shipping
Return shipping costs are the responsibility of the customer.
We do not provide prepaid return labels unless the item is incorrect or damaged.
5. Non-Returnable Conditions
Returns may not be accepted if:
- The item is used or damaged by the customer
- Original packaging is missing
- Return request is outside the allowed window
6. Inspection Process
All returned items are inspected upon arrival.
Only items that meet return conditions will be approved.
7. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us immediately.
We will review the issue and provide further instructions.
Exchange Policy
Luxeira currently does not offer direct product exchanges. If you would like a different item, color, or style, you may return the eligible product according to our Return Policy and place a new order separately.
Return Shipping Responsibility
Customers are responsible for return shipping costs and arranging the return label for eligible returns. Luxeira does not provide prepaid return labels unless the item received is damaged or incorrect.
8. Return Approval
Luxeira reserves the right to approve or reject any return request based on policy conditions.
9. Contact Information
For return assistance, contact us:
Business Number: +1 (703) 371-4979
Business Email: support@luxeira.store
Business Address: 13701 Hycohen Rd, Houston, Texas 77047, United States