Refund Policy
Refund Policy for Luxeira
This Refund Policy explains how refunds are processed by Luxeira after return approval or eligible cases.
1. Refund Eligibility
Refunds are only issued for eligible items that meet our return conditions.
Items must be received and inspected before any refund is approved.
2. Refund Approval Process
Once the returned item is received, it is inspected by our team.
If the item meets the required conditions, the refund will be approved.
3. Refund Processing Time
Approved refunds are processed within 10 business days.
Processing time may vary depending on the payment provider or bank.
4. Refund Method
Refunds are issued using the original payment method used at checkout.
Alternative refund methods are not available.
5. Partial Refunds
In some cases, partial refunds may be issued if:
- The item is not returned in its original condition
- Parts or accessories are missing
- The return does not fully meet policy conditions
6. Non-Refundable Situations
Refunds will not be issued if:
- The return request is outside the allowed return window
- The item is used, damaged, or not in original condition
- The return has not been approved
7. Late or Missing Refunds
If you have not received your refund, please check with your bank or payment provider.
Processing delays may occur depending on financial institutions.
8. Order Cancellation Refunds
Orders can only be refunded if cancelled before processing or shipping.
Once shipped, refunds are only possible through the return process.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately.
We will review the case and provide a suitable resolution.
10. Refund Approval Rights
Luxeira reserves the right to approve or reject refund requests based on policy conditions.
11. Contact Information
For refund-related queries, contact us:
Business Number: +1 (703) 371-4979
Business Email: support@luxeira.store
Business Address: 13701 Hycohen Rd, Houston, Texas 77047, United States