Frequently Asked Questions (FAQ’s)
1. Where do you ship?
We currently ship only within the United States.
All orders are processed and delivered within the mentioned delivery timelines.
2. How long does order processing take?
Order processing usually takes 1–3 business days after payment confirmation.
Processing time may vary during high order volume periods.
3. What is the delivery time?
Delivery time is typically 6–9 business days after processing.
This depends on the shipping carrier and delivery location.
4. What is the order cut-off time?
Orders placed before 5:00 PM EST are processed the same day.
Orders placed after cut-off time are processed on the next business day.
5. How can I track my order?
Once your order is shipped, tracking details are sent via email.
You can use the tracking number to check delivery status.
6. What is your return policy?
We offer a 30-day return window for eligible items.
Returns must follow the conditions mentioned in our return policy.
7. Who is responsible for return shipping?
Return shipping costs are the responsibility of the customer.
This applies unless the item is damaged or incorrect.
8. How long does refund processing take?
Refunds are processed within 10 business days after approval.
The amount is returned using the original payment method.
9. What payment methods do you accept?
We accept payments via Stripe, including major debit and credit cards.
All payments are processed through secure checkout systems.
10. Is my payment secure?
Yes, all payments are processed through secure and encrypted systems.
We do not store sensitive payment information.
11. Can I change my order after placing it?
Order changes can only be made before processing begins.
Once shipped, modifications are not possible.
12. What if I entered the wrong shipping address?
Please contact us immediately if there is an address error.
We are not responsible for orders shipped to incorrect addresses.
13. Do you offer cancellations?
Orders can only be cancelled before they are processed.
Once processing begins, cancellation is not guaranteed.
14. Do you ship internationally?
Currently, we only ship within the United States.
International shipping is not available at this time.
15. How can I contact customer support?
You can reach us via email or phone for any assistance.
Our support team responds within 24–48 business hours.
16. What if my order is delayed?
Delays may occur due to carrier or weather conditions.
We always try to ensure timely delivery within the estimated timeframe.
17. What should I do if I receive a damaged item?
Please contact us immediately with your order details.
We will review the issue and provide assistance accordingly.
18. Do you offer exchanges?
We currently do not offer direct exchanges.
You may return eligible items and place a new order.
Contact Information
Business Number: +1 (703) 371-4979
Business Email: support@luxeira.store
Business Address: 13701 Hycohen Rd, Houston, Texas 77047, United States